- info@padsor.com
- 263 77 303 6815
- 17394 Dhlela Way, Graniteside, Harare
PPMS is a franchisee of Service Quality Institute (SQI) an American company whose approach to build a sustainable service culture is unique and has been tried and tested for over 45 years. In 2010, one of the directors, Sarah Tembedza was accredited the status of Service Quality Institute trainer and franchisee. Driven by the desire to improve customer experiences within the region, Padsor People Management Solutions represents SQI in Southern Africa.
Customer Services Strategies
SQI modules are designed to significantly achieve a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees and also reducing the amount of time and effort it takes to complete tasks, gain a competitive advantage, to spotlight work ethic and abilities and to provide exceptional customer
- – Development of customer service departments and call centres.
- – Service audits, mystery shopping and after training Support.
