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HR Outsourcing

    PPMS > HR Outsourcing

We understand that managing the HR function of your organisation can be complex and time-consuming. PPMS HR Outsourcing offers a wide range of cost-effective, tailored solutions that will help free up your time, allowing you to focus on core business activities.

  • HR Advisory
  • Pre-employment Screening
  • Training and Digital Learning
  • Payroll
  • Service Helpdesk

Our track record and deep expertise across the HR lifecycle means you can be assured that the HR functions you outsource to us will be implemented smoothly and delivered to the highest standards.

Our modular approach allows you to select from one or more of our HR services. Additionally, our size and scale enable us to flex our services quickly and easily in response to the peaks and troughs of business demand.

This flexible approach coupled with our high levels of service helps us build long-term partnerships that evolve in line with the changing needs of our clients’ businesses.

HR Advisory

With over 30 years’ experience in helping shape the careers of hundreds of thousands of people, we know a thing or two about HR best practice. PPMS’ HR Advisory Service allows you to tap into our knowledge and expertise in a variety of ways to manage your most important people issues

HR Consultancy

Led by highly qualified HR specialists, who are up to speed with the latest legislative changes, our consultancy service can help shape your strategic approach to a wide range of HR issues including:

  • Family-friendly processes
  • Employee engagement
  • Change programmes
  • HR analytics and MI
  • Mediation
  • Legislative updates
  • ER-specific training
  • Performance management
  • People development

Advisory Service

Our highly qualified HR team are available online and over the phone to advise and guide you through a wide range of HR topics spanning the entire employee lifecycle. We also provide 24/7 access to an extensive online library of best practice materials.

We offer a flexible service. Some of our clients access ongoing support for the more day to day, transactional elements of HR and others retain us for one-off assignments where they need support for a finite period of time to cover specific issues such as redundancy.

Document Writing

We can produce your HR-related materials, including contracts, policies and procedures, employee handbooks, and process mapping. Depending on your specific requirements, we can develop documentation fully tailored to your exact needs or templated documents that you can adapt yourselves.

Whichever route you take, the content we provide will be always be clear, concise and up to date with the latest developments in employment law

Pre-Employment Screening

PPMS completes thousands of background checks year on year, which has enabled us to develop tried and tested processes to gain the swiftest results for our clients and their candidates.

Information shared as part of the pre-employment screening process can often be sensitive. Our systems and processes ensure secure management of personal data, and our teams are trained to provide the highest level of care to our candidates.

 

We maximise candidates’ engagement with our screening processes by allocating them a named contact and providing 24-hour access to our dedicated portal, which allows them to see the progress of their case. Through regular communication, we manage candidates’ expectations at each stage of the process as well as the associated timescales, and our screening experts are on hand to answer any questions they may have.

Our infrastructure allows us to process increased demand without impacting on turnaround times and we take pride in delivering a transparent service with agreed SLAs and KPIs in place from the outset of each project. We are committed to excellent customer service and continuous improvement and seek feedback from candidates in a variety of ways including using net promoter scores

Our screening services have a global reach, and we work with clients across many industries. We provide a broad range of screening checks that falls into the categories of:

  • Employment checks and references
  • ID and residence checks
  • Qualification and professional membership verification
  • Financial and criminal record checks
  • Adverse media searches
  • Drug and alcohol screening
  • Air and landside vetting
  •  

Payroll

Managing your payroll effectively and compliantly can be extremely time-consuming. It is vital that you pay your people correctly and on time, especially when the impact of errors can have far-reaching consequences.

 

PPMS pays tens of thousands of people every year. This has given us deep expertise and knowledge across a range of sectors and industries. In addition, our infrastructure and scale mean we can easily meet increases in your demand – even if you employ 20,000 extra staff during your seasonal peak like one of our clients. As well as dealing with heightened demand, we can mobilise quickly to accommodate contingencies and emergency payments.

 

Compliance, security, and robust processes run through our entire approach, but it is your people that sit at the heart of our outsourced payroll service. With 24/7 mobile access to our portal, employees can view their pay details, ask our chatbot questions or log more complex questions that will be answered by a member of our payroll team.

Service Helpdesk

You may need a short-term solution to support a product launch or seasonal demand. Or you may need ongoing support in a specific area of your business, such as payroll or customer returns. Whatever the requirement, our service helpdesk can flex in line with the demands of your business.

Our robust project management methodology allows us to implement and launch a service helpdesk solution quickly and easily, so we can provide the additional support you need at short notice.

We deal with huge volumes of clients and candidates on a daily basis and have an extensive infrastructure in place to manage this effectively. Users of our service desk function will be able to access help via a number of different methods including a phone call with a highly trained team member, 24/7 self-help portal, or accessing our chatbot for more standardised information. Each different access point will embody your brand, allowing the seamless integration of our support function.

Our experienced teams provide the highest levels of customer service and undergo extensive training for every helpdesk assignment. For your reassurance, we understand the importance of demonstrating our effectiveness and measuring our success. We put clear SLAs and KPIs in place at the start of every project, ensure that they are tailored to your particular areas of focus, and measure end user satisfaction throughout.

In instances where it’s important to maintain an experience of your brand, we also offer a fully integrated solution that operates as a seamless extension of your team where callers will not be aware they are dealing with an outsourced provider